Location: [Insert Location]
Company: Accenture
Experience Required: 1 to 3 Years
Qualification: Any Graduation
Job Category: Operations / Network Billing
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. We combine unmatched experience and specialized skills across more than 40 industries, offering services in Strategy and Consulting, Technology and Operations, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With over 699,000 employees serving clients in more than 120 countries, Accenture delivers on the promise of technology and human ingenuity every day. We embrace change to create value and shared success for our clients, employees, partners, shareholders, and communities.
🔗 Visit us at: www.accenture.com
Job Role Summary
As a Network & Services Operation Associate in the Network Billing Operations – Problem Management domain, you will help transform back-office and network operations, aiming to:
Reduce time to market
Improve customer experience
Enhance capex efficiency
Lower cost-to-serve
Your role focuses on managing issues caused by IT infrastructure errors, identifying root causes, and taking corrective and preventive actions to minimize business impact.
Key Responsibilities
| Task | Description |
|---|
| 🔍 Problem Management | Identify and address root causes of infrastructure-related issues |
| 📞 Customer Support | Provide exceptional support to resolve network billing problems |
| 🛠 Infrastructure Handling | Manage and troubleshoot IT infrastructure impacting operations |
| 📈 Process Improvement | Recommend and implement enhancements for process efficiency |
Required Skills
Strong understanding of networking concepts
Experience in problem management and incident resolution
Effective communication and customer support skills
Ability to analyze technical issues and drive solutions
Qualifications
Minimum: Any Graduation
Experience: 1 to 3 years in a relevant field
Why Join Accenture?
Work with industry leaders and cutting-edge technology
Gain global exposure and opportunities for career growth
Be part of a culture that values innovation, inclusion, and continuous learning