Management Level: CL 8
Location: Bangalore – BDC14
Experience Required: 10–15 years
Job Type: Full-Time
Job Summary
We are seeking a Workplace Service Dev Associate Manager to lead and manage service delivery operations at our Bangalore center. The ideal candidate will be responsible for managing teams, enhancing customer service experience, and ensuring operational excellence through process and change management. This role requires strategic alignment with senior leadership and a strong focus on team development and performance.
Key Responsibilities
Plan, organize, lead, and manage processes, teams, and tools to deliver superior customer experiences.
Supervise workplace service representatives, manage workload assignments, and conduct on-the-job training.
Facilitate regular team discussions and foster a collaborative, inclusive team environment.
Align operational goals with the strategic direction set by leadership.
Actively manage customer service, stakeholder expectations, and employee performance.
Analyze complex issues and implement innovative, scalable solutions.
Track performance metrics to ensure productivity and service quality.
Collaborate with multiple teams and cross-functional leads to drive efficiency.
Must-Have Skills
| Skill Area | Description |
|---|
| Team Leadership | 10–15 years of experience in leading and managing teams |
| Communication | Excellent written and verbal communication |
| People Management | Strong experience in managing team performance and development |
| Stakeholder Management | Proven ability to manage and align stakeholder expectations |
| MS Office Tools | Proficient in Excel and PowerPoint (able to create clear, intuitive presentations) |
| Customer Service Management | Deep understanding of customer experience principles |
| Change & Process Management | Expertise in designing and implementing new processes |
| Supervisory Practices | Knowledge of leadership principles and best practices |
| Cross-Team Collaboration | Experience managing multiple team leads or departments |
| Strategic Alignment | Ability to align functional objectives with company strategy |
| Learning Agility | Willingness and capability to learn new tools and technologies quickly |
Good-to-Have Skills
Knowledge of space utilization and facilities management
Experience with workplace-related tools or processes
Work Environment
High-performance, centralized workplace
Supporting virtual customers across geographies
Collaborative, inclusive, and strategy-driven team environment